We set the standard in the personalization of doors, stairs, mouldings and interior finishing.
See some of our work – and get inspired! »
We set the standard in the personalization of doors, stairs, mouldings and interior finishing.
See some of our work – and get inspired! »
Intermat Group Inc is a Canadian company located at 3700 Pascal-Gagnon, Terrebonne, J6X 4J2, Canada. At Intermat Group Inc, we believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.
We use your data solely to provide you with Services in which you enroll and to provide you an enhanced user experience when you use our services. Our business is providing Intermat Group Inc products and services to you, the customer. We have no desire or interest to use or transfer the limited data we acquire for any other purposes.
Unless otherwise noted, we refer you, the Customer, as an owner or organizer of an individual, family, team, or business account.
If you are a non-owner member of a team, business, or family account, your use of Intermat Group Inc Services may be subject to your organization’s privacy policy or practices,
We collect some data from you, in order to provide you with our Intermat Group Inc products and services, in addition to your use of our services. You provide some data directly, such as when you create a Intermat Group Inc account, when you register for a Intermat Group Inc event or a webinar, or contact us for support. Such data is limited to your name, address, phone number and email address. We get some limited data from your use of the Intermat Group Inc products and services. Such data includes your IP address, and the make and model of your device through which you access or use Intermat Group Inc products or services.
We use your personal data to provide you with services associated with the use of Intermat Group Inc account and to provide you with a rich customer experience through our customer support. In particular, we use your data to provide Intermat Group Inc services, which includes updating, securing and troubleshooting, and providing support.
Diagnostic Data are a category of service data which are not automatically collected or required for operation of our services.
In some cases we seek diagnostic reports and other troubleshooting, bug, and crash reports from customers to help identify and solve problems with our products and services. This information is sent to us only on a case by case basis, or by users who explicitly opt into our beta software programs or who otherwise explicitly choose to provide diagnostic data to us.
Diagnostic Data may contain sensitive information about your devices and operating environment as well as personally identifying information. Although there may be occasions when we ask for Diagnostic Data to assist you with a problem, you are never obligated to provide it.
We will never ask for your Password.
We understand and accept our responsibility to protect service data. We use strict access control mechanisms, network isolation, and encryption to ensure that your service data is only available to authorized personnel.
Agents or contractors of Intermat Group Inc may have access to your personal information for the purpose of performing services on behalf of Intermat Group Inc. All such agents or contractors who have access to your personal information have Data Processing and Confidentiality obligations to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Intermat Group Inc.
Unless We tell you otherwise, or unless otherwise stated in this Privacy Policy or required by law, We do NOT sell or rent your personal information to any third parties. However, We might share your personal information with Our service providers, such as Our hosting services providers. If you choose to participate in a survey, a focus group etc., we may also share de-identified data with Our customers.
Information collected from you is only used to complete and support your purchases from Intermat Group Inc and use of the Site and or application to comply with any requirements of law. Intermat Group Inc may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (1) conform to the edicts of the law or comply with legal process served on Intermat Group Inc site and applications; (2) protect and defend the rights or property of Intermat Group Inc; or (3) act in urgent circumstances to protect the personal safety of users of Intermat Group Inc, its services or the public. We may collect and possibly share your information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Our terms and conditions, or as otherwise required by law.
If Intermat Group Inc is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on Our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may also disclose your personal information to any other third-party with your prior consent.
Intermat Group Inc fully complies with the Canadian privacy laws. Intermat Group Inc is a Canadian company, we are not U.S.- E.U. Privacy Shield certified.
Intermat Group Inc. data are held on servers located in Canada. Service data access is restricted to members of our staff residing in Canada.
Our customer support and email services are hosted in Canada. Any information you choose send us through email or our customer support system may pass through and be stored on a variety of intermediate services.
Your Service data are held by third-party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. In many cases (but we cannot promise that this will always be the case) even Service data held by these entities is encrypted with keys held only by us.
The website may use “cookie files” (commonly called “cookies”), a technique that stores data on a Site user’s computer in order to recognize the user on subsequent visits made from that computer. Cookies are intended to improve the efficiency and use of the Site. You can choose to reject cookies if your browser allows it, but this decision may influence how you can use the Site and your ability to access some of its features.
When you create a Intermat Group Inc account you will receive a username account and a password. Your password is something you create or control yourself. For your protection, you should create a strong and unique password to ensure that it is not easily guessed.
It is extremely important that you understand that anyone with both your username and password can access your data. We will never ask you for your password, and you should never send it to us or anyone.
You have the right to know what we know about you and to see how that data is handled. You may request a screenshot of what we can see about you in our back-office systems. However, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.
As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first delete your account through an authenticated session. After your account has been deleted, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.
Disaster recovery and data availability requirements mean that Intermat Group Inc has a legitimate interest in maintaining secure and immutable backup. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.
In an event of a breach, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. We follow applicable requirements under the laws, that is, the Canadian data privacy breach notification requirements.
This report covers the fiscal year ending January 31, 2024. It is published by Groupe Intermat
Inc., in compliance with the Act to Combat Forced Labour and Child Labour in Supply Chains (the
“Act”) in force in Canada.
If you have any questions about this Policy, you can contact our information protection privacy team at Support@intermat.ca
